Privacy Policy Kapten69 — Our Commitment to Protecting Your Data

This Privacy Policy transparently explains how Kapten69 (kapten69.site) collects, uses, stores, and protects your personal information as a player on our platform. It applies to all players who access or use Kapten69's services, including the website, mobile application, and all related platforms operated by Kapten69.

At Kapten69, we take our responsibility to protect the privacy of every Malaysian player seriously. Your trust is the foundation of our relationship, and we will never take lightly the confidence you place in us when you register and use our platform. This policy is written in plain, straightforward language — not buried in confusing legal jargon — because we believe every player deserves to know clearly how their data is managed.

By using the Kapten69 platform, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team to discuss your options.

Kapten69 collects several categories of personal information in connection with the operation of our online sports betting and casino platform. Below is a detailed breakdown of the data we collect and where it comes from:

Kapten69 does not collect sensitive data such as medical information, religious beliefs, or players' political views. We only collect data that is genuinely necessary for legitimate platform operations and to meet applicable legal requirements in Malaysia.

All data collected by Kapten69 serves a clear and legitimate purpose. We do not collect data excessively or for purposes unrelated to the operation of the platform. The following are the primary purposes for which your data is used:

• Account management: To create and maintain your player account, verify your identity, and enable secure access to the Kapten69 platform.
• Transaction processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to ensure your winnings are withdrawn quickly and accurately.
• Provision of gaming services: To record betting activity, calculate and credit winnings, manage the VIP programme, and provide a game history you can review.
• Legal compliance: To comply with the requirements of the Personal Data Protection Act 2010, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements applicable to our platform.
• Platform security: To detect and prevent fraud, account misuse, multi-account usage, and other security threats that could harm the platform or other players.
• Service communications: To send important notifications regarding your account, changes to our terms or policies, and responses to enquiries you have directed to the Kapten69 support team.
• Platform improvements: To analyse usage patterns on an aggregate (not individual) basis in order to improve platform features, performance, and the overall user experience.

Kapten69 does not use your data for third-party marketing purposes. If we wish to send you promotional communications from Kapten69 itself, we will seek your consent separately, and you may withdraw that consent at any time through your account settings or by contacting our support team.

Kapten69 invests seriously in security infrastructure to ensure that every Malaysian player's personal data is stored safely. The key security measures we have in place are as follows:

• Data encryption in transit: All data transmitted between your device and Kapten69's servers is encrypted using TLS 1.3 with 256-bit SSL. This applies to every page on the platform — not just login or payment pages.
• Data encryption at rest: Sensitive data stored on Kapten69's servers is also encrypted using AES-256 standards. This means that even if someone were to gain physical access to our servers, the data would remain unreadable without the correct encryption key.
• Strict access controls: Only Kapten69 staff with a legitimate operational need may access player data — and only the portions relevant to their role. All access is logged and regularly audited.
• Intrusion detection system: Kapten69 uses a continuous security monitoring system that detects and alerts on any suspicious activity or unauthorised access attempts.
• Regular backups: Player data is backed up regularly to a separate secure location to ensure service continuity and protection against data loss.

Data retention periods depend on the type of data and applicable legal requirements. Financial transaction data is retained for a minimum of 7 years as required under Malaysia's anti-money laundering laws. Active account data is retained for as long as your account remains active. For accounts closed at a player's request (not as a result of fraud), personal data not required for legal compliance will be deleted or anonymised within 90 days of account closure.

Kapten69 does not share players' personal data with third parties for their own commercial purposes. We only share data in the following limited and lawful circumstances:

• Payment processors: Data required to process deposits and withdrawals is shared with approved payment gateways, including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-participating banks. This sharing is strictly limited to the information needed to complete each transaction.
• Technical service providers: Kapten69 engages third-party service providers for technical operational purposes — such as server hosting, email delivery, and platform analytics. All such providers are bound by strict data confidentiality agreements and are not permitted to use the data for their own purposes.
• Legal requirements: Kapten69 may be required to disclose player data to competent Malaysian authorities — such as the Royal Malaysia Police, Bank Negara Malaysia, or the courts — when lawfully ordered to do so under Malaysian law. We will not voluntarily disclose data to foreign authorities without a valid court order.
• Fraud prevention: Where there is strong evidence of fraud involving coordination across platforms, Kapten69 may share a strictly limited set of information (such as IP addresses or device details) with other affected platforms — solely for fraud prevention purposes and to protect innocent players.

In all data-sharing situations described above, Kapten69 ensures that the receiving party is bound by confidentiality obligations equal to or greater than the standards we apply ourselves. Kapten69 will never sell player data — not even in anonymised or aggregated form.

The Kapten69 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform operation. Below is an overview of the types of cookies we use:

• Essential Cookies: Required for core platform functionality — including login authentication, session security, and language preference memory. These cookies cannot be disabled as they are fundamental to platform operation. No personal data is transmitted to third parties through these cookies.
• Analytics Cookies: Used to understand aggregate platform usage patterns — such as the most frequently visited pages, time spent in specific sections, and technical issues that need to be addressed. Analytics data is collected anonymously and cannot be traced back to any individual player.
• Preference Cookies: Stores your preferences such as your chosen odds format (decimal, fractional, or American), display language, and default odds display settings. These cookies improve usability and can be cleared through your browser settings at any time.

Kapten69 does not use third-party cookies for targeted advertising. You can manage your cookie settings through your web browser — however, please note that disabling essential cookies may affect the functionality of the Kapten69 platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

In the course of operating the platform, player data Kapten69 may be processed or stored on servers located outside Malaysia. This occurs when we engage cloud service providers or international technical infrastructure that offer a higher level of protection and reliability.

In all cases of international data transfers, Kapten69 ensures that:

• The recipient country or region maintains a level of data protection equivalent to or higher than Malaysia's standards.
• Legally binding data processing agreements have been put in place with all service providers involved.
• Additional protective mechanisms such as standard contractual clauses are applied where necessary to ensure your data remains safeguarded even across borders.

Kapten69 does not transfer player data to jurisdictions with inadequate data protection without appropriate additional safeguards in place. If you have questions about international data transfers relating to your account, please contact our support team.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and this Privacy Policy, every player Kapten69 holds the following rights in relation to their personal data:

• Right to Access: You have the right to request a copy of all personal data Kapten69 holds about you. This request will be processed within 14 working days and provided in a readable format.
• Right to Rectification: If you find that the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. You can update certain information directly through your account settings.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to applicable legal data retention obligations — for example, financial transaction records required to be kept under Malaysian law cannot be deleted upon individual request.
• Right to Object to Processing: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing communications from Kapten69. You may withdraw your marketing consent at any time through the notification settings in your account.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, enabling you to transfer it to another service provider should you choose to do so.

To exercise any of the rights above, contact the Kapten69 support team via live chat or email at support@kapten69.site by stating your request clearly. We may need to verify your identity before processing the request to ensure the security of your data.

Kapten69 takes seriously its responsibility to protect children and young people from exposure to gambling platforms. Our platform is strictly for individuals aged 21 years and above only, without exception.

We do not knowingly collect any personal data from individuals under the age of 21. If we discover that data belonging to someone under 21 has been collected inadvertently, we will delete it immediately and close the relevant account without any deposit refund.

If you are a parent or guardian and discover that your underage child has registered for or used the Kapten69 platform, please contact us immediately at support@kapten69.site. We will act promptly to close the account in question and remove all associated data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Kapten69 handling your personal data, we encourage you to reach out to us directly. Our team is available in Bahasa Melayu and will treat every enquiry with the seriousness it deserves.

You can reach us via:

• Live Chat: Available directly within the Kapten69 platform, 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email: support@kapten69.site — for written enquiries that require documentation or a more detailed response. We aim to reply within 2 working days.

Kapten69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. Any material changes to this policy will be communicated to active players via email or in-platform notification at least 14 days before the changes take effect. The date of the most recent update is always displayed at the top of this document.

Your continued use of the Kapten69 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your personal data.